Question 1

Where are your offices located?

Accepted Answer

We have two convenient locations in South Florida: 7150 West 20th Avenue, Suite 103, Hialeah, FL 33016 and 21457 NW 2nd Ave, Miami Gardens, FL 33169. Both offices offer the same full range of services.

Question 2

What are your office hours?

Accepted Answer

Both locations are open Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. We are closed on Sundays. Same-day emergency appointments are available during business hours.

Question 3

Is your staff bilingual?

Accepted Answer

Yes! Our entire team speaks both English and Spanish fluently. We want every patient — and every family member — to feel completely comfortable and fully understood during their visit.

Question 4

Do you see patients of all ages?

Accepted Answer

Absolutely. We are a true family dentistry practice. We treat patients from toddlers (as young as age 1 for their first dental visit) all the way through adulthood. We love seeing whole families at the same practice.

Question 5

How do I contact you?

Accepted Answer

You can call our Hialeah office at 786-600-0494 or our Miami Gardens office at 786-600-0495. You can also book online through our website or send us a message via our contact form.

Question 6

How do I book an appointment?

Accepted Answer

You can book online through our Book Appointment page, call either of our offices directly, or walk in during business hours. We recommend calling or booking online to minimize wait times.

Question 7

Do you accept walk-ins?

Accepted Answer

Yes, we welcome walk-ins at both locations. However, we recommend calling ahead when possible so we can prepare for your visit and minimize your wait time — especially for new patients.

Question 8

Do you offer same-day emergency appointments?

Accepted Answer

Yes. We keep emergency appointment slots open every day at both locations. If you're experiencing a dental emergency — severe pain, a knocked-out tooth, swelling, or a broken tooth — call us immediately and we'll do everything we can to see you the same day.

Question 9

What should I bring to my first appointment?

Accepted Answer

Please bring a valid photo ID, your insurance card (if applicable), a list of any medications you're currently taking, and any relevant dental records or X-rays if you have them. New patients should arrive 10–15 minutes early to complete paperwork.

Question 10

How often should I come in for a cleaning?

Accepted Answer

We recommend a professional cleaning and exam every 6 months for most patients. Some patients with gum disease or other conditions may benefit from more frequent visits — we'll let you know what's right for you.

Question 11

When should my child have their first dental visit?

Accepted Answer

The American Academy of Kids Dentistry recommends a child's first dental visit by age 1, or within 6 months of their first tooth appearing. Early visits help establish good habits, catch issues early, and get kids comfortable with the dentist.

Question 12

My child is scared of the dentist. Can you help?

Accepted Answer

Absolutely — this is very common and we're experts at it. Our team is specially trained to work with anxious children. We use a "tell-show-do" approach, go at your child's pace, and make the experience as fun and positive as possible. Many of our most anxious patients become our biggest fans!

Question 13

Do you accept Medicaid and CHIP for children?

Accepted Answer

Yes! We proudly accept Florida Medicaid and CHIP (KidCare) for children's dental care. We believe every child deserves quality dental care regardless of their family's financial situation.

Question 14

At what age should my child get braces?

Accepted Answer

Most orthodontic treatment begins between ages 11–14, after most permanent teeth have come in. However, we recommend an orthodontic evaluation around age 7 to identify any issues early. Some children benefit from early (Phase 1) treatment starting around age 8–10.

Question 15

What is myofunctional therapy and does my child need it?

Accepted Answer

Myofunctional therapy addresses issues with the muscles of the face, mouth, and throat that affect breathing, swallowing, and speech. Signs your child may benefit include mouth breathing, snoring, difficulty swallowing, thumb sucking, or speech issues. We offer a free evaluation to determine if therapy is appropriate.

Question 16

How much do braces cost at Cool Smilez?

Accepted Answer

Traditional braces start at $2,988.88 at Cool Smilez — significantly below the Miami area average of $4,000–$6,000. We also offer a "Bring a Friend" deal: 2 people get braces for $4,988.00 total. No credit check for orthodontic treatment! Financing is available from $99.88/month.

Question 17

How long does orthodontic treatment take?

Accepted Answer

Treatment time varies depending on the complexity of your case. Most patients complete treatment in 12–24 months. Mild cases may be done in as little as 6–12 months. We'll give you a personalized timeline estimate at your free consultation.

Question 18

Do you offer Invisalign or clear aligners?

Accepted Answer

Yes, we offer clear aligner options in addition to traditional metal braces. During your free consultation, we'll evaluate your case and help you decide which option is best for your teeth, lifestyle, and budget.

Question 19

Do braces hurt?

Accepted Answer

Getting braces placed is not painful — you'll feel pressure but no sharp pain. Some soreness typically starts 4–6 hours after placement and peaks around day 2–3, then resolves within a week. After each adjustment, you may have 1–3 days of mild soreness. Over-the-counter pain relievers and soft foods help significantly.

Question 20

Can adults get braces?

Accepted Answer

Absolutely! There's no age limit for orthodontic treatment. We treat many adult patients who want to improve their smile. Clear aligners are especially popular with adults who prefer a more discreet option.

Question 21

What insurance plans do you accept?

Accepted Answer

We accept most major dental insurance plans including Medicaid, CHIP, Delta Dental, Cigna, Aetna, MetLife, United Healthcare, Humana, Guardian, BlueCross BlueShield, Ameritas, Assurant, Principal Financial, and Careington. Call us to verify your specific plan.

Question 22

Do you offer financing with no credit check?

Accepted Answer

Yes! Our in-house financing requires no credit check — everyone qualifies regardless of credit history. You pay a small down payment and split the rest into affordable monthly payments starting from $99.88/month. No interest, no third-party lenders.

Question 23

Can I use my FSA or HSA?

Accepted Answer

Yes, we accept Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for most dental treatments. Cosmetic-only procedures like teeth whitening are typically not FSA/HSA eligible.

Question 24

Will you verify my insurance before my appointment?

Accepted Answer

Yes — we verify insurance benefits for free before every appointment. We'll tell you exactly what's covered, what your copay will be, and what you'll owe out of pocket. No surprises.

Question 25

What if I don't have insurance?

Accepted Answer

No insurance? No problem. Our no-credit-check in-house financing means everyone can afford quality dental care. We also work with discount dental networks. Ask our team about the best option for your situation.

Question 26

Do you offer dental implants?

Accepted Answer

Yes. Dental implants at Cool Smilez start at $2,788.88 — well below the typical Miami area cost of $3,500–$6,000. Implants are the gold standard for replacing missing teeth and can last a lifetime with proper care.

Question 27

How much does teeth whitening cost?

Accepted Answer

Professional teeth whitening at Cool Smilez is $168.88 — a fraction of what other offices charge. Results are immediate and dramatically brighter than over-the-counter products.

Question 28

What is smile design?

Accepted Answer

Smile design (also called a smile makeover) combines multiple cosmetic treatments — such as veneers, whitening, bonding, and orthodontics — to completely transform your smile. We create a personalized plan based on your facial features, goals, and budget.

Question 29

Do you handle dental emergencies?

Accepted Answer

Yes. We treat all types of dental emergencies including severe toothaches, knocked-out teeth, broken teeth, dental abscesses, and lost fillings or crowns. Call us immediately — we keep same-day emergency slots open every day.

Question 30

Do you offer sedation dentistry?

Accepted Answer

We offer options to help anxious patients feel more comfortable during treatment. Ask our team about available comfort options when you book your appointment.

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